Terms and Conditions cuci4 — Complete Guide for Malaysian Users

These Terms and Conditions ("Agreement") are a legally binding contract between you ("User") and cuci4 ("Platform", "we", "us") governing your use of the cuci4 website, accessible at cuci4.app and all related services, including the mobile app for iOS and Android.

By accessing, registering for, or using any part of the cuci4 platform, you explicitly agree to be bound by this Agreement in its entirety. This Agreement takes effect from the moment you first access our platform and remains in force for as long as you hold an active account with cuci4.

Cuci4 reserves the right to update or modify these Terms and Conditions at any time. Any material changes will be communicated to you via your registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.

To use the cuci4 platform, you must meet all of the following eligibility requirements without exception:

• Aged at least 18 years of age at the time of registration. cuci4 takes the protection of minors from gambling activities seriously.
• Be a legally valid individual entitled to enter into binding contracts in the jurisdiction where you reside.
• Not listed on any self-exclusion register maintained by any gambling regulatory authority.
• Register only one (1) personal account. Multiple account registrations are strictly prohibited and will result in the immediate suspension of all accounts involved.
• Act on your own behalf only and not on behalf of any third-party individual or entity.
• Not an employee, contractor, agent, or immediate family member of any cuci4 employee.

The account registration process at cuci4 is designed to be simple and fast, while still adhering to strict security standards. During registration, you are required to provide accurate, complete, and up-to-date information. Providing false or misleading information is grounds for immediate account closure.

As part of the Know Your Customer (KYC) process, cuci4 reserves the right to request identity verification documents at any time, including but not limited to:

• Malaysian Identity Card (MyKad) or valid passport
• Recent bank statement or utility bill as proof of address
• Proof of ownership of the registered payment method
• Any other additional information required to comply with anti-money laundering (AML) laws

You are solely responsible for maintaining the security of your username and account password. Any activity occurring under your login credentials is your responsibility, unless you have promptly reported unauthorized access to the cuci4 support team. cuci4 will not be liable for any losses arising from the use of your credentials by an unauthorized third party.

Cuci4 supports a variety of popular payment methods in Malaysia, including FPX, direct bank transfer, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are conducted in Malaysian Ringgit (MYR) and protected by 256-bit SSL encryption.

Deposit Limits:

• Minimum deposit: RM20 per transaction
• Maximum single deposit: RM10,000 (may vary by payment method)
• Daily, weekly, and monthly deposit limits can be self-set by the user through the account control panel as a responsible betting measure

Withdrawal Limits:

• Minimum withdrawal: RM50 per request
• Processing time: 95% of withdrawal requests are completed within 30 minutes
• Withdrawals will be credited directly to the same registered bank account or eWallet used for the deposit
• The first withdrawal for each new method requires additional verification as a security measure

Cuci4 reserves the right to delay or withhold withdrawals for security review purposes, particularly if unusual account activity is detected. If your withdrawal is delayed, our team will contact you within 24 hours for further clarification. No hidden fees are charged for standard deposits or withdrawals — cuci4 covers all processing costs.

Cuci4 offers a wide range of bonuses and promotions to its members, including a welcome bonus for new members, loyalty rewards for existing members, weekly cashback, and special promotions tied to major sporting events and local Malaysian festivities.

All bonuses are subject to wagering requirements explicitly stated in each promotion's terms. The general conditions applicable to all bonuses at cuci4 are as follows:

• Each bonus has a stated validity period. Bonuses not used within this period will expire automatically.
• Bonuses may not be transferred to other users or converted directly to cash without first meeting the wagering requirements.
• Cuci4 reserves the right to void any bonus if there is evidence of abuse, including the use of multiple accounts or betting strategies designed to exploit promotions.
• Some games may contribute at different rates (e.g., slots — 100%, table games — 10%) towards fulfilling the bonus wagering requirement.
• Only one active promotion is allowed at a time unless otherwise stated in the relevant promotion's terms.

Cuci4 partners with internationally certified gaming software providers that use independently verified and audited Random Number Generators (RNG). This ensures that every game on the cuci4 platform is truly random, fair, and cannot be manipulated by any party.

The following general rules apply to all games on cuci4:

• Completed game results are final and cannot be disputed, unless there is verified evidence of a technical failure.
• In the event of a technical disruption during gameplay, cuci4 will use system records to determine a fair outcome. Bets affected by technical disruptions will be fully refunded if the outcome cannot be determined.
• The use of automated software (bots), third-party decision-assistance tools, or any unfair methods to gain an advantage in games is strictly prohibited.
• Match-fixing or collusion between players is a criminal offence and will result in the immediate closure of all accounts involved and forfeiture of wins.

You agree to use the cuci4 platform solely for lawful purposes and in accordance with these Terms and Conditions. The following activities are strictly prohibited and may result in legal action:

• Spreading false, misleading, or defamatory information about cuci4 or other users
• Using the platform for any illegal activity, including money laundering or terrorism financing
• Attempting to hack, disrupt, or damage the functionality of the cuci4 platform or infrastructure
• Registering multiple accounts to obtain bonuses or circumvent set limits
• Transferring funds between accounts or entering into joint bets with other players for the purpose of balance transfers
• Uploading or distributing illegal, obscene, or offensive content through any communication feature on the platform

Cuci4 reserves the right, at its sole discretion, to suspend or close any user account where there is reasonable cause to do so. Reasons that may lead to suspension or closure include but are not limited to:

• Violation of any section of these Terms and Conditions
• Failure to provide the required KYC documents within the specified timeframe
• Fraudulent activity or attempts to deceive the platform or other users
• Self-exclusion requests submitted by the user themselves
• A court order or directive from the relevant regulatory body

If your account is closed due to a terms violation, any legitimate remaining funds (unrelated to fraudulent activity) will be returned to your original payment method within 14 business days after the investigation is completed. You may also close your own account at any time by contacting our customer support team.

The cuci4 platform is provided "as is" and "as available". While we make every effort to ensure the platform operates without interruption and free from errors, cuci4 cannot guarantee that the platform will always be available or entirely free from technical issues.

Cuci4 shall not be liable for:

• Any service disruption due to scheduled or unscheduled maintenance, or technical issues beyond our control
• Losses arising from wagering decisions made by the user themselves
• Indirect, consequential losses, or loss of profits arising from the use of the platform
• Content or actions of third parties not under the direct control of cuci4

Cuci4 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. We are committed to informing all registered users of material changes through:

• Push notifications via the cuci4 mobile app
• Email to your registered email address
• A clear notice on the platform's home page at least 7 days before changes take effect

It is your responsibility to review these Terms and Conditions from time to time. The "Updated" date at the top of this document will always reflect the most current version. Your continued use of the platform after any changes take effect constitutes your acceptance of the updated terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from or in connection with this Agreement shall first be resolved through good-faith negotiation between both parties within 30 days.

If a dispute cannot be resolved through negotiation, both parties agree to refer the dispute to binding arbitration in accordance with the Arbitration Rules of the Asian International Arbitration Centre (AIAC). The arbitration decision is final and binding on both parties.

For any enquiries regarding these Terms and Conditions, please contact the cuci4 customer support team via 24/7 live chat on the platform or by email at [email protected]. We are committed to responding to every inquiry within 24 business hours.